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Welcome to CGI Research, the web software research & development company. For your products & services, for your brilliant ideas here is the missing link: The solutions to power your online business. The software to enable industry grade e-commerce and customer service on your web site. The people to make your online enterprise a success story. The story of your success.

The CGI Research, a division of Eastwright Corp. was established to address specific needs of small business. As a matter of fact we know these needs and concerns ourselves. We do know what capital constrains are, we do know real cost of every dollar earned and we do know how all those small running costs adds up. We are also very well aware of importance of every single customer and sales lead. This is why we believe that Internet provides all of us with unparalleled opportunity for marketing and promotion of our goods and services, everything we are doing for a living. And this is why we are here and ready to help you to facilitate all the features of this new media.

What we can do for you? Well, to put it simple, we will save your valuable time. We will save your time spent to get familiar with all these high tech ISP, DNS, FTP, HTML, SSI, CSS, CGI, Perl things. We will save your time spent on maintenance. We can care of all aspects of your Internet presence - from establishing simple business site to online transaction processing technology. And, yes, we keep small business needs in mind - you will be surprised how low our fees are and how many services we offer free of charge.

How can we keep our prices so low? The answer is twofold:

First, we believe the Internet story is only beginning, the growth potential of this market is huge and this is why we are looking for the ways to build happy customer base rather than to try to get full price of our experience. In our vision value of long lasting partnership always outweighs immediate benefits.

Second, we outsource most of high cost tasks from offshore contractors. We believe that servicing small business Internet needs is an area, where benefits of offshore software development could be exploited with best results. Outsourcing complex software projects from offshore developers incur sizeable overhead due to high costs of formal specifications, project synchronization etc. While in case of relative simple technological requirements of typical small business web sites it is often possible to complete project for the cost of developer's compensation.

Solutions of all kinds

Customer service software - SmartAnswer is flexible, easy to use service management software. Completely web based. No downloads. No software to install. Instant activation. Your own customer service portal may be up and running in 15 minutes.

Web based help desk - Feature packed web based help desk. - Bulletin board style communications - File attachments - Email based ticket submission with support for html-only messages and multiple file attachments - Intelligent ticket routing using departments and 4 tiers escalation model - Customer database for easy tracking of customer details like contact info or service options.

Trouble ticket software - free trouble ticket software what may be used on your web site for everything from bug tracking and customer support to personal project management and to-do lists. With this script creating a trouble ticket is as easy as submitting a web form, while the software ensures that each service request is assigned a unique number and saved within the application to review at anytime in the future. Features email alerts on every new and follow-up message, unlimited operators and highly customizable html templates.

Help desk software - The script designed for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk. An ideal solution for service agents, what do not have a permanent connection to the Internet.

Email software tools - Email piping is a powerful technique, which allows advanced on the server email processing such as sending an auto response, submitting help desk ticket, subscribing the sender to a newsletter, spam filtering etc. Unfortunately the email piping feature is not available with each and every hosting account. If your hosting provider does not support email piping, you may use an alternate technique - pop3 account polling.

Find your IP address - IP Address Report service - host location, domain name, web browser info etc.

DNSBL Lookup - Check your mail server's IP address against comprehensive list of DNSBL.

Blacklist Check - Blacklist monitoring service. Is your mail server blacklisted? Do not wait for your customers or recipients to tell you about their email problems: by the time the problem becomes patently obvious, it may be too late to remedy it. Get notified and act instantly the same day.

Mosaic Archive - secure offsite photo backup software to maintain your Lightroom archive in a cloud.

Punch More! - Mobile marketing platform: mobile punch card, mobile bonus card, Apple Passbook integration, sms broadcasting, mobile web site with content management system.

Work Token - Open source BPMN engine written in Java. The framework is intended for Java programmers who need to develop business processes from BPMN 2 specifications.